Shipping and Returns

SHIPPING POLICY:

 

  • DOMESTIC SHIPPING 
  • We offer free shipping on all prepaid domestic orders. 
  • COD will be charged flat 150/- INR.
  • Normally we would dispatch orders within 7-10 days. In some cases if it takes longer time we would inform you regarding the same.
  • Delivery takes 3-7days post dispatch.
  • Due to COVID-19 Pandemic some of the products might take longer to get delivered than usual.
  • Delivery time depends on courier partners and delivery location. In few locations, delivery may take longer depending on the accessibility of the location by our logistic partners. In such cases, we will proactively reach out to you.
  • In case you need the product by particular date, please reach out to our team and inform us in advance, we will update you accordingly. 

 

  • INTERNATIONAL SHIPPING: 
  • We ship worldwide.
  • Please choose your shipping zone while placing an order. 
  • We charge flat 1999/- for international orders below 14999/-.
  • Your purchase will be shipped through reliable shipping partner.
  • Please wait upto 3 weeks (20-25 working days) for your package to arrive. Some areas may take longer depending on customs. 
  • As soon as your package ships, we will email you the tracking information.
  • As the recipient, you are liable of all import duties, customs and local sales taxes levied by the country we are shipping to; payment to these is necessary to release your order from customs on arrival.

 

  • CANCELLATION: 
  • Cancellation requests are accepted strictly within 24 hours of placing the order. 
  • We try to dispatch the order as soon as possible but there can be slight delay because of unavoidable circumstances. In case of delay (product not dispatched within estimated time limit), customer is free to cancel the order and full amount will be refunded in their original mode of payment.

  • EXCHANGE & RETURNS:
  • EXCHANGE:
  • We offer exchange in sizes. If the ordered piece doesn't fit you, please send us an email at pinkcactiiofficial@gmail.com and we will generate pick up from our end
  • Please note return shipment cost will be borne by customer which will be informed to you by our team.
  • Exchanges are accepted only once and will be chargeable (300rps).

 

  • RETURN:
  • If you are not happy with the product, we can accept the return provided the piece is unworn. 
  • For returns the balance amount will be added in your Pink Cactii wallet as a credit note and you will receive a mail for the same.
  • To return an order please write us on pinkcactiiofficial@gmail.com.
  • We will not entertain returns any later than 7 days after delivering the product. Please read item descriptions carefully and note sizes of products to avoid returns.
  • Please note there will be not any refunds in bank accounts or any other mode of payment used for purchase only credit note of same amount can be issued as a refund 

 

  • Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.
  • In the event of an exchange, the buyer is responsible for return shipping fees. 
  • Please note sale items are not eligible for returns and exchanges.
  • Please note by purchasing from Pink Cactii™ you as the buyer agree to our shopping terms, conditions and policies.
  • Due to government restrictions around COVID-19, you may experience a delay in your order delivery.
  • We regret the inconvenience and request you to please bear with us in this extremely challenging situation.