Shipping and Returns

• DOMESTIC SHIPPING 
• We offer free shipping on all prepaid domestic orders. 
• COD will be charged flat 150/- INR.
• Normally we would dispatch orders within 5 - 7 days. In some cases if it takes longer time we would inform you regarding the same.
• Delivery time depends on courier partners and delivery location. In few locations, delivery may take longer depending on the accessibility of the location by our logistic partners. In such cases, we will proactively reach out to you.
• In case you need the product by particular date, please reach out to our team and inform us in advance, we will update you accordingly. 

• INTERNATIONAL SHIPPING: 
• We ship worldwide.
• Please choose your shipping zone while placing an order. 
• We charge flat 1999/- for international orders below 14999/-.
• Your purchase will be shipped through reliable shipping partner.
• Please wait upto 3 weeks (20-25 working days) for your package to arrive. Some areas may take longer depending on customs. 
• As soon as your package ships, we will email you the tracking information.
• As the recipient, you are liable of all import duties, customs and local sales taxes levied by the country we are shipping to; payment to these is necessary to release your order from customs on arrival.

DELAYED/MISSING PARCEL:

• All our parcels are shipped through trusted courier partners.
• Incase of delay in the delivery, kindly contact us so we can help figure out why the parcel was delayed.
• Note that once the product is dispatched from our facility it will take a few days for delivery depending on the delivery location. The period of transit is not in our control and can fluctuate due to unforeseeable reasons. In this case we will not be responsible for your order delay.
• Some times we offer guaranteed delivery on specific time of particular items but transit time is not in our control and can fluctuate due to unforeseeable reasons. Courier companies will be responsible for delay In this case. we will not be responsible for your order delay.
• Incase of missing parcel we will dispatch a new piece but due to the sudden mishap the time frame for delivery may vary. Kindly contact us regarding the same.

• CANCELLATION: 
• Cancellation requests are accepted strictly within 24 hours of placing the order. 
• We try to dispatch the order as soon as possible but there can be slight delay because of unavoidable circumstances. In case of delay (product not dispatched within estimated time limit), customer is free to cancel the order and full amount will be refunded in their original mode of payment.

• EXCHANGE & RETURNS POLICY :

  
  At Pink Cactii™, every piece is thoughtfully crafted to reflect elegance and individuality. While we hope you love your order, we understand that you may occasionally need to exchange or return an item.

  Exchange Policy
  We offer a 7-day size exchange from the date of delivery.
  Exchanges are allowed only once per order and are chargeable at₹150.
  The cost of return shipping is to be borne by the customer and will be communicated by our team.
  Exchanges are subject to size availability.

  To request an exchange, please contact us:
  📧 queries.pinkcactii@gmail.com
  📱 WhatsApp: +91 9079102291
  We will schedule a pickup and dispatch the new size accordingly.

  Return Policy
  Returns are accepted if the item is unworn and in original condition.
  Return requests must be made within 2 days of delivery.
  Return pickup will be arranged by us.
  Shipping charges of ₹150 are non-refundable.

  Refunds can be processed via:
  UPI or bank transfer, or
  Credited to your Pink Cactii Wallet.

  To initiate a return, contact us at:
  📧 queries.pinkcactii@gmail.com
  📱 WhatsApp: +91 9079102291

  Important Information
  Sale items and custom-made products are not eligible for return or exchange.
  Please review product descriptions and the size guide carefully before ordering. The size chart reflects body measurements.
  Colors may vary slightly due to individual screen settings.
  In all cases, return shipping costs are the responsibility of the buyer.
  By shopping with Pink Cactii™, you agree to our terms, conditions, and policies